Citi Group Client Service Specialist Consumer Banking 

China, Hong Kong 

28427980

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as(Internal Job Title: Client Service Specialist -C05) based in Hong Kong.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

The Service Specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the Branch, seeking to generate from the arrival of the client to the branch "Exceptional Experiences".

• Coordinate the application of the Attention and Operation Model in Branch
• Promote the products / Services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means.
• Coordinate adequately the material resources and the employees of the Branch.
• Efficiently contribute with the control and security functions with the personnel designated as responsible for this function.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits

• Bachelor's/Universitydegree or equivalent experience
• Experience in customer service, sales and/or referencing in branches
• Consistently demonstrates clear and concise written and verbal communication
• Able to build connection between our digital platform and our clients
• Remodeling our clients banking behavior in embracing digitization

Time Type:

View the " " poster. View the .

View the .

View the