JPMorgan Client Service Associate 

China, Shanghai 

416095683

Description:

▪ May be a designated Account Manager for multiple Tier 2 or Tier 3 clients in a region or market and escalated point for all CB names
▪ Performs data analysis to identify issues/trends/opportunities and by reaching out to ensure proper alignment of client needs to Bank solutions (SLAs)
▪ Acts as the first point of escalation for services issues; resolves client inquiries regardless of where generated to ensure high level of client satisfaction▪ Uses product knowledge to recommend and participate in product enhancements, including testing
▪ Adheres to and ensures client's compliance with Bank risk policies/practices and educates clients on risk/legal requirements

Qualifications:

Skill Proficient:
▪ Oral and written communication
▪ Self motivated
▪ Ability to act beyond established guidelines
▪ Project management skills
▪ Client relationship skills
▪ Issue resolution
▪ Quality focus
▪ Attention to detail

Knowledge Proficient:
▪ Strong LOB knowledge; can navigate the organization▪ Strong product knowledge appropriate for Client base
▪ Thorough knowledge of market for client base
▪ Risk awareness
▪ Typically individuals in this role are transitioning from product/sales support, or client service roles having at least 5 years experience in one or more of these roles