Applied Materials Order Management New College Grad- Bachelor 's Austin TX 

United States, Texas, Austin 

284163027

• One Stop Shop" for customers for any type of Services requests. This includes Total Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatch. Face of Applied Materials for 24x7 call center support. Responsible for resolving customer issue from beginning to end. Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal

KEY RESPONSIBILITIES:

• Responsible to process and maintain customer request via emails and phone call in SAP CRM System
• Responsible to create and maintainquotations/opportunities/salesorders/service case in SAP CRM system
• Responsible in managing customer escalation by working closely with internal stakeholders
• Required to use existing procedures to problem solve customer escalation and follow up
• Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
• Required to adhere to business, operation procedures and financial policy

TECHNICAL SKILLS:

• Knowledge of computer and Microsoft office product
• Problem Solving/ Logical thought process.
• Call center experience is a plus
• Semiconductor experience is a plus

REQUIREMENTS/EDUCATION:

• Bachelor’s degree in Business, Supply Chain or a related field
• Business / Supply Chain focus
• GPA requirements 3.0 or above preferred

Non-Degree Program (inactive) (Inactive)

Up to 1 Year

Full time

New College Grad

$60,000.00 - $73,500.00