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IndoorRobotics Field Application Technician 
United States 
283618255

24.06.2024
Description

The position offered in Dallas.

Responsibilities:

  • Work closely with customers and channel partners and lead pre-sales activities - site surveys, solution design and customer proposal.
  • Perform system deployments on the customer's site.
  • Ensure a smooth installation process, system set-up and training to customer teams.
  • Post sales support - tier 1/2 support and training to customers and channel partners.
  • Provide day-to-day guidance, training and support to customer and channel partner teams.
  • Hands-on technical support and in-depth acquaintance with the product platform.
  • Collect customer and channel partner feedback and communicate regularly with sales and product teams.
  • Define and implement methods, procedures, tools, and policies to meet the customer operations team’s KPIs and service SLAs and ensure high-quality service is delivered to customers.
Requirements

Qualifications:

  • 2+ years of hands-on experience in technical customer support for complex systems.
  • Self-starter, tech-savvy professional with excellent communication & presentation skills.
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
  • Willing to travel extensively. (50% of the time)
  • Prior experience with drones / robotics - advantage.
  • Prior experience in physical security and building systems - advantage.