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JPMorgan Senior Product Associate - Customer Success India, Telangana, Hyderabad 283474782
06.07.2024
Job responsibilities
- Executes product adoption, expansion, and retention activities to support a healthy customer base
- Provides customer assistance during regular account meetings such as addressing inquiries, troubleshooting challenges, and documenting complex problems for the Product team
- Takes new customers through the onboarding process and guides them through the initial setup and configuration of our products to fit their specific needs
- Tracks and analyzes key success metrics to measure customer health and identify opportunities for improvement while preparing reports for internal stakeholders and highlighting customer outcomes and areas of opportunity
Required qualifications, capabilities, and skills
- Relevant 5+ years of experience in customer success or a relevant domain area
- Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed
- Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner
- Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps
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