Boston Scientific Clinical Specialist - CRM/EP NSW 

Australia, New South Wales, Sydney 

281312347

Nathan Gregory Serwach
Aislinn Roche

ABOUT THE ROLE

The position of Clinical Specialist – Cardiac Rhythm Management (CRM) / Electrophysiology (EP) provides field/remote clinical, technical & educational support in EP and CRM to assigned accounts in NSW and across ANZ. The primary focus is to support new therapy introduction of Pulsed Field Ablation through the FARAPULSE™ system, demonstrating clinical expertise to influence superior outcomes and support the wider CRM team in NSW. Travel may be required as part of this role.

Electrophysiology (EP)

• Successfully complete EP training programs
• Utilise your technical knowledge of the field of electrophysiology, biophysics of ablation technologies, 2D and 3D electroanatomical mapping principles to:
• Develop a deep technical understanding of, and provide the technical training of company products to Cardiac Electrophysiologists, Cardiac Physiologists and Nurses
• Attend EP procedures with customers (operating Boston Scientific products where appropriate) providing detailed training/advice to physicians and other key stakeholders on clinical attributes and techniques associated with Boston Scientific electrophysiology products
• Provide clinical support including trouble-shooting, and clinical guidance to diagnose and treat cardiac arrhythmias
• Provide clinical support for: FARAPULSE™, POLARx™, RHYTHMIA™, LAB SYSTEM PRO™, MAESTRO 4000™, METRIQ™, plus support for the full range of Boston Scientific EP Catheters

Cardiac Rhythm Management (CRM)

• Successfully complete formal CRM training program, apply these skills in the field and maintain high level of technical and market knowledge on an ongoing basis.
• Provide superior day-to-day field clinical support, which includes patient interactions of patient education, programming of Boston devices and patient follow up, plus technical/application and education support, site management and coordination.
• Once certified (partial or full) to take part in the on call roster and support the WA CRM team after hours and on weekends when rostered on call

EP & CRM

• Build strong customer relationships to understand their needs as well as identify potential new business opportunities.
• Develop deep understanding on the workflows and policies of each hospital as well as identifying any competitor activities.
• Respond to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
• Recording customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles.
• Completion of relevant administration including, but not limited to, reporting, stock validations and inventory management
• Attending meetings, conferences and exhibitions as required to promote Boston Scientific products and services.
• Being available to support the broader ANZ Rhythm Management business on an as-needs basis
• Participate and provide assistance in relevant tender process.
• Complete market analysis and regular reporting as required.
• Maintain all company assets, including assigned inventory, in good order and in accordance with BSC audit and process requirements.

Product/Technical Knowledge

• A thorough understanding of Cardiac Electrophysiology
• Successfully completes all relevant EP & CRM training.
• Develop in depth knowledge of EP & CRM procedure, products and treatment applications.
• Proactively keeps up to date with technical knowledge in EP & CRM.

Relationship Building

• Builds and maintains effective networks that add value in achieving work related goals.
• Skilled in building rapport with a wide variety of individuals.
• Understands the balance between taking time to build rapport and achieving objectives set.
• Works effectively and collaboratively within the team environment.

Organisation & Reporting

• Maintains well organised materials, files, systems and reports.
• Plans and prioritises territory activity.
• Makes sure all parts of a job are completed in full, within deadlines, including follow-up plans and documentation.

Results Focused

• Demonstrates a growth mindset.
• Measures own performance and seeks feedback for self-development
• Demonstrates resilience and has a strong sense of urgency
• Recognises and acts on opportunities.
• Maintains a flexible approach to meet goals.

SKILLS AND QUALIFICATIONS

• Previous clinical case experience within electrophysiology / rhythm management essential
• Strong technical and clinical skills
• Proven experience in building and maintaining customer relationships.
• Proven ability to absorb complex technical information and apply this knowledge in the field.
• Excellent written & verbal communication.
• Tertiary qualifications in preferred disciplines including biomedical engineering and science-related disciplines.
• Exposure and understanding of conventional EP. Ability to interpret EP signals. Exposure to 3D Mapping. Troubleshooting skills and experience
• Desired qualifications IBHRE EP, IBHRE Pacing