Microsoft Principal Product Manager - 

United States, Washington 

281276278

Required/Minimum Qualifications

• Bachelor's Degree AND 8+ years experience in product/service/project/program management or software development.
  • OR equivalent experience.
• 4+ years people management experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under U.S. export control regulations, potentially under the International Traffic in Arms Regulations or the Export Administration Regulations.  As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency or other protected status under 8 U.S.C. § 1324b(a)(3) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, citizenship will be verified via a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.

• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Preferred/Additional Qualifications

• Bachelor's Degree AND 10+ years of experience in product/service/project/program management orsoftware development
  • OR equivalent experience.
• 6+ years people management experience.
• 1+ year(s) of experience building and/or delivering support, or customer engineering programs at scale for Government customers and/or Sovereign customers or partners.
• 1+ year(s) of experience working with global teams across geographies and organizational boundaries.
• 1+ year(s) of experience supporting industry standards and offerings, especially for Government

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until August 31, 2024.

• Provide direct and indirect leadership, engaging with organizational leaders to influence, develop and drive support strategies for Azure US Government and international sovereign clouds.
• Partner with senior stakeholders across Azure Product Engineering, Customer Support, Field, tooling development teams, and other units to innovate and meet customer needs.
• We currently offer premium white-glove support offering for our top, strategic Azure commercial customers as a paid offering. Scale this sought-after white glove support offering across Government and Sovereign support, partnering with support delivery and Offers team.
• Assimilate insights from multiple dashboards and data sources to analyze support data, customer signals, market direction, and competitors' strategy to support investments and strategic direction.
• Oversee the execution of support programs, ensuring alignment with Azure’s strategic goals.
• Partner with Government and Sovereign Cloud Support Delivery Leaders and Managers to optimize and evolve support operations
• Manage project planning, risk mitigation, and communication for support delivery.
• Foster a culture of collaboration, accountability, and customer-centricity the team and across organizational boundaries.
• Build the team’s Objectives Key Results (OKRs), drive semester planning process and partner with engineering teams to prioritize requirements for the unique needs of US Gov clouds and International Sovereign clouds.
• Partner across organizational boundaries to build and execute programs and initiatives aligned with strategic investments and OKRs.

• Identify technology, tooling and process gaps between Government and Sovereign clouds vs. Azure commercial, assimilate requirements, and partner with engineering teams to drive parity.
• Identify product opportunities and drive improvements to enhance supportability and customer satisfaction.

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model: Live our culture; Embody our values; Practice our leadership principles.
• Coach: Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care: Attract and retain great people; Know every employee’s individual capability and aspiration; Invest in the growth of others

• Demonstrated product/program management skills with a track record of delivering successful outcomes.
• Demonstrated ability to lead cross-functional teams.
• Effective collaboration, influence, and communication skills.
• Executive presence and demonstrated ability to build, extend and maintain senior client and partner relationships to meet current and future customer needs
• Ability to simplify and communicate complex concepts to executive leadership.
• Proven ability to excel in ambiguous environments and meet tight deadlines.
• Networking and interpersonal skills, with the ability to build rapport with leaders and personnel at all levels.

• Embody our