This new role is designed for an experienced operator and systems thinker who brings a deep understanding of cross-functional process optimization, organizational change, and the practical application of emerging technologies. As the AI Acceleration Principal, you will play a horizontal, enabling role—working across engineering, product, design, and operational functions to identify high-impact use cases, remove barriers to adoption, and embed AI tools and methodologies into the fabric of our product development lifecycle.You will report directly to the VP of Operations for P&T and will act as a key force in shaping how AI enhances productivity, quality, and efficiency across the organization.
Key Responsibilities
Strategy & Planning:
- Define and drive a strategic roadmap for AI enablement in Product & Technology, aligned with business and operational goals.
- Stay current with AI trends and evaluate tools and technologies for potential adoption in enterprise SaaS development environments.
Enablement & Adoption
- Partner with cross-functional teams to identify, prioritize, and scale high-value AI use cases (e.g., AI-assisted documentation, code generation, test automation, support triaging, operational analytics).
- Facilitate proof-of-concept initiatives, assess outcomes, and create playbooks for wider rollout.
- Develop frameworks for assessing business impact and integration readiness of new tools.
Organizational Change & Collaboration
- Act as an internal champion and coach for AI-driven practices—building awareness, creating training pathways, and fostering a culture of experimentation.
- Collaborate with Security, Compliance, and Legal to ensure responsible and ethical AI adoption practices.
- Work with Data and IT teams to ensure required infrastructure and governance are in place for safe AI usage.
Metrics & Communication
- Establish KPIs to measure AI adoption, impact on productivity, and operational efficiency improvements.
- Communicate progress, learnings, and outcomes regularly to senior stakeholders across the organization.