Td Bank Communication / Retention Surveillance Engineer US 

United States, New Jersey 

280016595

Mount Laurel, New Jersey, United States of America

$87,000 - $151,000 USDTechnology Solutions

Job Description:

Provide Enterprise Compliance Journaling – Archiving & Surveillance Technology support; troubleshooting & addressing service requests, incidents, changes and other issues raised by TD global Compliance teams. Provide technical expertise with a focus on efficiency, reliability, scalability, and security; includes support, integration, maintenance/updates and improvements of systems that retain email/chats and other electronic messages for regulatory compliance requirements.

• KEY ACCOUNTABILITIES
  • Interact with governance and control groups, (e.g.regulatory/operationalrisk, compliance and audit) to consult on risk issues/items related to Compliance Journaling process, technology and tools
  • Collaborate with Compliance stakeholder teams to understand & meet theirjournaling/surveillanceneeds
  • Liaise with internal teams, vendors, Business/Solution Analysts to resolve Compliance Journaling issues
  • Perform data integrity validations and support relating to eDiscovery, investigations of electronic communication data, migrations, change implementations, upgrades and tool integrations
  • Assist in Compliance audits by providingprocess/access/securitydetails and evidence
  • Contribute in RAID, Change, Incident and Problem Management meetings
  • Support Security/Legal/HR and internal compliance stakeholders witheDiscovery/investigations,audit queries and otherregulatory/legal/FINRArequests
  • Provide Admin support of cloudarchiving/surveillancetools for TD Compliance stakeholders
  • Generate Compliance reports using various tools; PowerShell & vendor built-in application reporting
  • Troubleshoot and resolve issues related to the overall Compliance Journaling solution for hybrid Microsoft Exchange On-Prem/Office365 Tenant enterprise environment
  • Ensure deliverable deadlines are met without compromising the quality
  • Analyze requirements and deliver journaling related tasks as part of the overall solution
  • Conduct testing as required to support routing changes for journaling, software maintenance/upgrades
  • Resolve Compliance incidents, service requests and change records via Problem & Incident Management tracking tools and working with both Application and Compliance software vendors.
  • Participate in effort estimation and planning discussions
  • Forincidents/escalations,testing/validations and changeimplementations/upgradeswith 3rd party vendors and internal teams after-hours & weekend support coverage as needed.
  • Work effectively as a team, supporting other members in achieving business objectives and articulating any concerns and findings
• Participate in the overall end-to-end management of the service

Depth & Scope:

• Expert knowledge of specific domain or range of engineering frameworks, technology, tools, processes and procedures, as well as organization issues
• Expert knowledge of TD applications, systems, networks, innovation, design activities, best practices,business/organization,Bank standards, and may fulfill a governance role
• Expert knowledge and experience in own discipline; integrates knowledge of business and functional priorities
• Acts as a key contributor in a complex and critical environment
• May provide leadership to teams or projects; shares expertise
• Applies in-depth skills and broad knowledge of the business to address complex problems and non-standard situations

Education & Experience:

• Bachelor's or Graduate degree
• Strong academic background (e.g., computer science, engineering)
• 7 + years relevant experience

Preferred Qualifications:

• Strong overall technical background working with the following: Microsoft Exchange/PowerShell, Active Directory, BlackBerry (BES/UEM), Microsoft Teams, other Instant messaging and collaboration software (Bloomberg, Reuters, etc.)
• Demonstrate understanding of compliance journaling and surveillance tools, mail routing, mail connectors and routing rules, message queuing, NDR messages, Active Directory, cloud archiving solutions – Microsoft Purview, HPE/Micro Focus/Smarsh Digital Safe/Audit Center/Digital Safe Discovery & Supervisor and Smarsh Enterprise Platform/EnterpriseArchive/Conduct/Cognition
• Experience implementing data management controls including Reconciliation in a regulated context
• Experience with testing, deployment and management of secure external file sharing technologies
• Experience with file transfer technologies – FTP/SFTP/TIBCO
• Able to analyze complex systems and business needs by gathering relevant info and working with vendor, business users, solution architects, engineers, support, operations and management to complete deliverables
• Strong troubleshooting skills with the ability to perform deep dive investigations and header/log analysis - to resolve issues and determine root cause
• Document test cases/results related to validation exercises – as well as work processes/procedures
• Strong analytical abilities, excellent time management & prioritization skills
• Experience working in a highly regulated and process-driven environment
• Ability to effectively interpret technical as well as business objectives and challenges
• Ability to problem solve and be outcome driven
• University or post-Graduate degree in Information Technology, Computer Science, Computer Engineering, or related field is preferable
• Solid understanding of Incident, Problem and Change Management processes
• Hands on experience with a regulatory compliance communication record retention and surveillance solution like Smarsh Enterprise Archive and Conduct, or a similar product from Proofpoint, Global Relay, etc. strongly preferred.
• Working knowledge of TD applications, systems, networks, innovation, design activities, best practices,business/organization,Bank standards, and may fulfill a governance role
• Microsoft messaging or security certification
• ActiveDirectory/LDAP/LDIF/GPO
• Exchange/Outlook/O365/OWA/PowerShell
• Understanding of Security & Encryption
• IT experience at a Top 10 NA Bank
• Able to confidently present and speak to Compliance, Security, Risk and Control partners

Our Total Rewards Package

awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.