JPMorgan Organizational Change Management - Process Improvement Manager 

United States, Ohio, Columbus 

2800132

As a Process Improvement Manager within our Organizational Change Management group, you will lead strategic change initiatives through current state assessments, quantitative analyses, deep sponsor engagement, and designing structured change management solutions. You will serve as a trusted thought partner to senior stakeholders, delivering recommendations, robust implementation plans, and execution support to accelerate adoption and sustain business outcomes. To embed a richer change competency across lines of business, you will lead and facilitate professional instructor-led classes in addition to curating new, innovative change management content.

Job responsibilities:

• Manage ambiguity of requests by structuring and scoping complex change problems, analyze large quantities of information, apply a range of analytical tools, synthesize insights, and develop strategic and tactical change solutions
• Craft and deliver a compelling narrative across both written and verbal mediums to influence executive stakeholders action on key business decisions and major change initiatives
• Lead teams of consultants to support one or more engagements
• Ensure quality and timeliness of deliverables
• Influence, design, and develop strategic organizational change management solutions
• Be a recognized culture carrier who leads with consistency, integrity, and humility
• Collaborate with cross-functional partners to enhance end-to-end value chains across the firm
• Lead and facilitate professional instructor-led programs and develop new educational, technical training content

Required Qualifications, Capabilities and Skills:

• Bachelor’s degree from an accredited institution
• 4 plus years relevant post-graduate work experience, including Internal and/or external consulting experience
• Project Management experience
• Strong executive-level communication skills and presence
• Demonstrated experience leading teams in strategy, change management, or process improvement efforts
• Flexibility to work effectively with stakeholders and colleagues at all levels
• Self-driven and capable of taking initiative and working with minimal direction
• Ability to travel as needed (up to 25%; will vary by engagement)

Preferred Qualifications, Capabilities and Skills:

• 5 plus years work experience, including organizational change management experience
• 5 plus years strategic change management, communications, dynamic classroom and virtual instruction
• Prosci change practitioner certification or equivalent
• Awareness of Lean Six Sigma, Agile methodologies, Organization Design, or Strategic engagements
• Exposure to Tableau, Alteryx, or similar systems

This role does not offer visa sponsorship

Hybrid Monday thru Friday 8:00am to 5:00pm

This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.