Amazon Senior Support People Manager Mechatronics & 

Germany, North Rhine-Westphalia, Dusseldorf 

27993468

We are working on the future. If you are seeking an iterative fast-paced environment where you can drive innovation, apply state-of-the-art technologies to solve large-scale real world challenges, and provide visible benefit to end-users, this is your opportunity.Key job responsibilities:
• Lead and engage a team of >25 highly trained Employees across Europe
• Troubleshoot integration constraints that hinder availability, quality and performance of MSP solutions
• Drive compliance by maximizing asset utilization, balancing flows, driving process integration
• Raise continuous improvement requirements to retain critical metrics above target
• Participats in product testing in the field to increase utilization and reliability of field solutions
• Identifies and analyzes issues, bugs, defects, and other problems; recommends and facilitates solutions to these issues.
• Connects with internal customers (Operations, RME, ACES, PE, OpsEng, WWDE, etc.), reviews client, customer, and user feedback.
• Identify operational and RME benchmarks and standardizes them across the EU network
• Drive global alignment with the NA counterparts ensuring a WW MSP support vision
• Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.

• Bachelor’s degree (BS)
• Years proven experience leading or managing large cross-functional teams with maintenance, testing, operation and process integration expertise
• Proven experience in fulfillment systems with storage equipment, material handling systems, automated sortation system, and related automation equipment
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proven experience using business/technical software like MS Excel and MS project
• Ability to travel up to 75% to business locations and project sites

• Experience with complex automated material handling equipment, packaging technologies, and systems including robotics, and high speed manufacturing
• Strong communication skills to coordinate with team members, operations, and management
• Project managing skills to start projects and finish projects successfully