Ford Field Service Engineer - Hudson Valley NY Area 

United States, New York, New York 

27972725

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Working within our Marketing, Sales & Service organization gives you the opportunity to advance the Ford reputation as a visionary vehicle and mobility services company delivering a trusted customer experience. We’re looking for insightful individuals with the marketing, sales, and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. If you have an audience-first mindset, join us and be the eyes, ears, and voice of Ford.

Ford is looking for talented individuals to be our next generation of innovators and leaders. As part of Service Engineering Operations (SEO), the Technical Field Team consults with Dealership management about vehicle repair capability that supports high quality vehicle repairs, help solve complex vehicle concerns, share technical information and emerging concerns with problem solving teams, such as engineering, and plays a key role in the development of future leaders in SEO.

In this position...

The Field Service Engineer (FSE) is the primary interface to Dealers/Technicians to provide repair assistance. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, and tackle all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.