US Bank Business Segment Change Management & Banker 

United States, Minnesota, Minneapolis 

27918336

The Business Segment Change, Education & Enablement function strives to support our Bankers, Internal team members and partners, to best serve our customers and drive growth and revenue for the company. We also strive to ensure our customers maximize the value they receive from the solutions they acquired from us, and expand their relationships with us, while making them raving fans of the company. We do this by cultivating and delivering impactful experiences for our customers, team members, bankers, and partners in the moments that matter. This role plays a key part in leading a tea that enables change, drives strategic initiatives, enables digital self-service & thoughtful education. We have teams focused on:

• Change Management works to deliver consistent & empathetic change management experiences that eliminate gaps and creates successful transition for end users of the Business Banking Segment ($0 - $25 million).

• Training & Education delivers impactful educational experiences and resources that empower team members for role success.

• Communications & Engagement works to equip our bankers with clear communication, educational resources, and drives banker engagement that power their success with selling our products and serving our customers.

• The E&E Studio builds assets to support these initiatives across various formats for training, roadshows, communication, demos, playbooks, guides etc.

You and the team will participate in impact assessments, identification, design, development, and implementation of initiatives, engagement, communication, training and reporting among the activities required to enable the success of our bankers.

People, Stakeholder and Operations Management:

• Lead and manage a team of Project/Change Managers, providing guidance, mentorship, and support to ensure successful delivery of change initiatives.

• Develop and implement project and change management strategies plans, templates and processes that maximize employee adoption and minimize resistance.

• Collaborate closely with executive and senior leadership, regional leaders, branch teams, marketing, operations, technology, and product teams, to align change management initiatives with company goals and objectives.

• Drive the integration of change management activities into project plans and ensure clear communication of project expectations to stakeholders.

• Develop metrics and KPIs to monitor the effectiveness of change management initiatives and drive continuous improvement.

• Develop systems, processes, templates, playbooks and reporting to effectively run the Change Management COE.

• Provide strategic oversight of workforce planning efforts to ensure alignment with business objectives and change initiatives. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations.

• Foster a culture of innovation and continuous improvement within the change management team. Act as a change agent and advocate for change management best practices across the organization.

• Stay current on industry trends and best practices in change management and recommend enhancements to the change management framework as needed.

Change Planning & Project Management

• Assist with the development of the project management plan for each project.

• Run impact assessments & document it for audience, stakeholder, tools, process, etc.

• Stand up and run required workstream meetings with key stakeholders and partners.

• Ensure effective project management of initiatives and deliverables.

• Maintain and communicate clearly RAID logs and creatively solve for, issues and blockers.

• Develop and maintain project Roadmaps across multiple initiatives.

• Build the right level of reporting for the initiatives and impact.

• Implement feedback loops and communicate on project progress, collect data and feedback from employees and customers impacted by change to further refine and demonstrate impact.

• Drive/deliver crucial elements of the project like leads, communications, training, feedback capturing, etc. some of these with partnership across teams.

• Work with partner teams across Product Change Management, Branch CM, Training, the Studio, Communications etc. to effectively rollout the change.

• Collateral development and deliver, including presentations to stakeholders and partners, training collateral, FAQs, troubleshooting guides, reports, playbooks where needed.

• Ensure updates to process and procedures across all impacted organizations.

Basic Qualifications

• Master's degree, or equivalent work experience

• 10 or more years of experience in project management activities

• Two or more years of managerial experience

Preferred Skills/Experience

• Advanced knowledge of assigned business line or functional area

• Demonstrated management and leadership skills.

• Strong organizational and analytical skills.

• Advanced knowledge of project management.

• Excellent interpersonal and communication skills.

• Strong presentation development, report development skills.

• Demonstrated management and people leadership skills

• Strong organizational and analytical skills

• Ability to identify and resolve exceptions and to analyze data

• Excellent verbal, written communication and presentation skills

• Strong influential leadership, executive engagement and stakeholder management