Key Responsibilities
Bringing a Product Mindset to the Partner Success & Services organization
- Champion continuous improvement—embed Agile/Lean product management principles into our partner services strategy.
- Build strong relationships across Sales, Support, Technical Success, and Partner & Channel teams, aligning goals and driving operational improvements.
- Lead through influence, not authority—bring people together, help them see the bigger picture, and guide them toward data-driven decisions.
Building and Scaling Feedback Loops
- Design and implement operational feedback loops to capture insights from internal teams, customers, and service partners.
- Use data to improve time to value, Net Promoter Score (NPS), partner delivery success, and reduce service escalations.
- Ensure we’re always learning and adapting—creating transparent feedback loops where every insight is captured and acted upon!
Optimizing Partner Enablement & Engagement
- Design a methodology to measure and refine the partner enablement program, ensuring it evolves alongside our rapidly changing product and cloud ecosystem.
- Develop a content strategy for our partner community, fostering continuous learning, engagement, and best practices.
- Build scalable frameworks to measure the business impact of partner-led engagements.
Driving Innovation and Change
- Identify gaps in service offerings and drive new initiatives that improve customer and partner success.
- Lead new programs and frameworks that ensure our partners deliver maximum value.
- Balance building from scratch with refining what already exists—both are key to scaling successfully.
What You’ll Bring
Experience & Skills
- 8+ years of experience in Product Management and Strategy, ideally in a services, SaaS, or cloud-native environment.
- 5+ years in Professional Services, particularly in cloud-native adoption and transformation.
- A strong background in Agile/Lean product management, with experience embedding feedback loops and continuous improvement initiatives.
- A track record of successfully driving cross-functional collaboration, particularly with Sales, Support, and Partner organizations.
- Ability to influence without authority and align diverse stakeholders toward a shared vision.
- Strong facilitation and coaching skills—you know how to get people in a room (or on Zoom) and get things moving.
- A data-driven mindset—you don’t just make gut calls; you establish Key Performance Indicators (KPIs), track impact, and refine strategies based on results.
Technical & Industry Knowledge
- Conversant in cloud-native technologies, SaaS models, and service delivery within a cloud security or DevOps environment.
- Experience in subscription-based software businesses, understanding customer retention, partner engagement, and value realization.
Mindset & Cultural Fit
- You play well with others—collaboration is your default mode.
- You assume positive intent—fostering trust and constructive dialogue across teams.
- You love bringing order to chaos—navigating ambiguity is your superpower.
- You get job satisfaction from aligning people and teams around a shared goal.
- You see failure as an opportunity to learn—iterate, improve, and keep going.
