JPMorgan Vice-President - Daily Banking Lending Operations 

United Kingdom, Scotland 

278744100

Job Summary:

As a Vice President - Daily Banking and Lending Operations, you will be a leader in a high-performing business operations function. You will champion a customer-centric approach, ensuring a unique and transparent customer experience. Your leadership will foster a high-performance culture, focusing on business objectives, service delivery and continuous improvement.

Job Responsibilities:

• Lead a high-performing business operations function, delivering exceptional daily service.
• Champion a customer-centric approach to ensure a unique, fair, and transparent experience.
• Act as a subject matter expert in digital business policy, processes, and solutions.
• Foster a high-performance culture, providing feedback and recognition.
• Collaborate with stakeholders for seamless new product launches.
• Manage extensive stakeholder relationships with global teams.
• Promote a culture of strong performance management and career growth.
• Ensure alignment with regulatory requirements and industry standards.
• Collaborate with planning teams to manage workforce requirements.
• Promote collaboration and consistency across operations centre's working with teams to improve operational and business performance
• Research and share customer behaviour insights with the team.

Required Qualifications, Capabilities, and Skills:

• Expertise in banking and lending products, especially in operations.
• Leadership experience in operations and customer service.
• Proven track record in building strong operational cultures.
• Experience in managing stakeholder networks across operations.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience in coaching and performance improvement.

Preferred Qualifications, Capabilities, and Skills:

• Experience in a banking environment with adaptability and agility.
• Leadership experience in banking operations with a focus on culture.
• Ability to maintain a culture of risk management and compliance.