JPMorgan Vice President - Daily Banking 

United Kingdom, Scotland 

165571572

Job Summary:

As Vice-President Everyday Banking you will be leading our high-performing Everyday Banking function. In this pivotal role, you will be a strategic leader with a proven track record in operational excellence, regulatory compliance, performance management and product innovation. You will ensure that our operations team deliver an exceptional experience whilst maintaining the highest levels of efficiency and compliance.

Job Responsibilities

• Leading a high performing business operations function, delivering exceptional service experience on a day by day basis
• Champion a customer-centric approach within the operations team to deliver outstanding service, ensuring the customer experience is unique, fair, consistent and transparent
• Acting as subject matter expert for best in class digital business policy, processes, products and solutions, using data driven insights to drive continuous improvement and operational efficiency
• Foster a high-performance culture to achieve and exceed business objectives,lead by example, and provide feedback and recognition at every opportunity
• Lead the operational planning and delivery of new product launches, collaborating with cross-functional teams to ensure seamless product introductions
• Extensive stakeholder management working with global teams to ensure we deliver exceptional service at all times
• Drive a culture of strong performance management across the operations teams, harnessing development programmes to enhance team capabilities and career growth.
• Understand and keep the business aligned with regulatory requirements and industry standards
• Manage the workforce requirements / headcounts and meet the on-going demand
• Understand and research customer behaviour and share knowledge with wider team and peers
• Work collaboratively with the relevant teams to continuously improve operational and business performance to optimise both the customer and employee experience

Required Qualifications, Capabilities, and Skills

• Relevant expertise in Financial Services, Banking Operations or another heavily regulated industry
• Leadership experience handling large teams and processes
• Have a highly successful track record of what it takes to build and maintain a strong operational culture leading people, customer and business success
• Have expertise in operational excellence, regulatory compliance and performance management
• Proven ability to lead and inspire high-performing teams
• Strong analytical and problem-solving skills with a data driven approach to decision-making
• Have excellent communication and interpersonal skills with the ability to influence and collaborate at all levels, presenting visions and shared goals

Preferred Qualifications, Capabilities and Skills

• Experience working in a high growth company, adaptable, agile and able to work in a constantly evolving business
• Experience of directly leading an Everyday Banking function with a best place to work culture and with contact centre teams
• Ability to establish and maintain a culture of risk management and compliance while delivering a world class customer experience