JPMorgan Employee Experience Insights Reporting Manager 

United States, Ohio, Columbus 

278670466

As the BBEX Insights and Reporting Manager in Business Banking you will aggregate and analyze employee experience data – including solicited and unsolicited feedback – and work closely with business and product owners to identify and implement solutions and drive continuous improvement.

This role will leverage your Excel, SharePoint and PowerPoint expertise, as well as your critical thinking, data analysis, and communication skills.

Job responsibilities:

• Synthesize and interpret highly complex data from various sources to identify, evaluate, and measure impact of employee pain points, uncover insights, and make strategic, data-driven recommendations.
• Prepare, distribute, and present weekly, monthly, quarterly, annual and ad hoc reporting, providing valuable data and thought leadership to key stakeholders for all BBEX programs
• Document and track product and process enhancements intended to address critical pain points—clearly articulating what is to be solved, why it is significant, and when/how it will be implemented and/or impediments blocking meaningful progress and quantifying benefits to all parties (Business Banking, Consumer Banking, etc.).
• Ability to synthesize insights and develop clear communication materials for senior management with a meticulous attention to detail.
• Drive accountability with internal business partners to deliver relevant, contextual responses, status updates, and product or process roadmaps.

Required qualifications, skills and capabilities:

• Excellent stakeholder management skills and the ability to navigate, collaborate, and influence across a matrixed organization of cross-functional teams including our CAO, Employee Experience Team, Product, Digital, Technology, National Sales, Marketing, and Operations teams.
• Highly adept at using data to identify opportunities, define goals, measure progress, and inform recommendations.
• Advanced Excel and Power Point/PitchPro required – with ability to manage large data sets, summarize key points and takeaways, and create strategic, compelling story-telling presentations for a wide-variety of audiences, including senior leadership.
• Ability to effectively manage multiple concurrent projects.
• Strong quantitative and analytical problem-solving skills
• Excellent verbal and written communication skills.
• Self-starter, creative problem-solver, who is highly proactive, positive, resourceful and collaborative.