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US Bank Customer Service Specialist Category Ireland 276914556
The major accountabilities of this position may include:
Resolving customer inquiries and problems on first contact
Providing customers with account information
Resolving or referring billing disputes
Correcting payment errors; revising fee and finance charges as appropriate
Account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact.
Basic Qualifications
High school diploma or equivalent
Two to four years of relevant experience
Preferred Skills/Experience
Good knowledge of concepts, practices, policies and procedures of banking products and services
Effective telephone and interpersonal skills
Strong problem-solving and negotiation skills
Ability to handle difficult customer calls
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Ability to identify and resolve/escalate problems
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
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