Truist Video Conferencing Systems Analyst 

United States, Georgia, Atlanta 

276545262

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:

Key Responsibilities:
• Utilize 6+ years of progressive work experience with collaboration products and platforms, including but not limited to Microsoft Teams, Teams Admin Center, Teams Townhall, Stream, Cisco Webex, Cisco Webex Control Hub, and video conferencing units (Cisco/Microsoft/Neat).
• Install, configure, troubleshoot, and maintain video conferencing devices (Microsoft Teams Rooms/Cisco).
• Develop and produce training and operational guides for new technologies.
• Ensure seamless conferencing and meeting connectivity across multiple platforms, including Webex, and Teams.
• Plan, build, and manage video endpoints, including Cisco Room OS video conferencing endpoints and Microsoft Teams Rooms (MTR).
• Provide audio/visual production support, including staging, lighting, run of show, calling the show, and handling audio and camera equipment.
• Commission and install AV equipment.
• Offer hands-on meeting connectivity and teammate support in conference rooms.
• Work with A/V equipment such as Crestron, Sound Control Technologies, Tricaster, Biamp, Shure, Projectors (Epson, NEC), and BrightSign players.
• Utilize ServiceNow for managing service requests and incidents.

Required Qualifications:

• 6+ years of progressive work experience with collaboration products and platforms.

• Extensive experience with video conferencing devices and AV equipment.

• Ability to learn new technologies quickly and produce training and operational guides.

• Strong familiarity with multiple conferencing platforms and video endpoints.

• Experience in audio/visual production and AV commissioning and installation.

• Hands-on experience with meeting connectivity and support in conference rooms.

• Familiarity with ServiceNow.

• Strong technical skills in collaboration products and platforms.

• Excellent troubleshooting and problem-solving abilities.

• Effective communication and training skills.

• Proactive and eager to learn new technologies.

• Ability to work well in a team and support teammates.

Preferred Skills:

• Maintain a proactive, positive, and efficient attitude always to support all levels of teammates up to and including Executive Leaders.

• In office 100%

• Local and Regional travel as required for tech support, maintenance, and troubleshooting

• Must have a sense of URGENCY to resolve problems/issues encountered. Follow-thru in a professional and timely manner is required.

• Navigates ambiguity and works well under pressure

• Punctual, possess a strong sense of ownership and consistent attention to detail. Never settling for sub-standard work on their own initiative.

• Someone who works well as part of a team, both immediate and company-wide, but who can happily operate self-sufficiently, calling for help when needed.

• Confidence, Responsibility, Accountability, Empathy

• Maintain a proactive, positive, and efficient attitude at all times.

• Ability to follow as well as create streamlined business processes.

• Strong written, communication, and presentation skills

• Ability to manage time accordingly including task prioritization.

• Ability to adhere to industry and Truist standards and best practices.

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.