JPMorgan Aumni - Customer Success Associate 

United States, Utah, Salt Lake City 

276420957

Job Responsibilities

• Assist the Customer Success team in managing customer relationships throughout the customer journey, including implementation, product adoption, usage, renewal, expansion, and advocacy.

• Support the team in building long-term collaborative partnerships with clients.

• Collaborate cross-functionally with departments such as Sales, Customer Operations, and Product to ensure strategy alignment.

• Help identify upsell and expansion opportunities through customer interactions and assist in developing strategies to align with customer business objectives.

• Support the management of renewal pipelines and forecasts, and assist with contract and invoicing efforts.

Required Qualifications, Capabilities, and Skills

• Experience : 1+ years in a support role within Customer Success or Account Management at a B2B SaaS company.

• Education : Bachelor's degree required.

• Skills :

  • Strong ability to support relationship-building efforts.

  • Understanding of client success best practices and strategies.

  • Excellent project and time management skills, with the ability to assist in managing multiple clients and tasks simultaneously.

  • Proactive, solution-oriented mindset for handling customer issues.

  • Technically savvy and quick to learn new systems and applications to assist with application training and product launches.

Preferred Qualifications, Capabilities, and Skills

• Experience in the venture capital industry with private company financings is a plus.

• A legal, financial, or accounting background within the context of the venture capital industry would also be a plus.

• This role is ideal for someone who is eager to support a team in driving customer success, has strong organizational skills, and is technically adept. Experience in the venture capital industry is a plus, but not mandatory.