Design, develop, and refine classroom, virtual classroom, online, and self-paced training programs for customer experience, sales, service, leadership and other roles.
Own multiple instructional design projects from beginning to end, flexing as needed within the fast-paced environment and shifting priorities.
Create course outlines, storyboards, and scripts that meet the learning objectives.
Partner with project managers, stakeholders, and subject matter experts throughout the design process to ensure that the business need is fully understood and addressed by the learning program.
Organise multiple course modules, lessons, and materials into clear and cohesive curricula.
Identify and build content delivery strategies that provide the best learning experience.
Ensure training metrics that measure the success of the projects are identified and measured before, during, and after implementation.
Work with global teams and to gather content and build localised training for local implementation.
What You’ll Bring
Experience developing online training and performance improvement materials
Experience with e-Learning authoring tools such as Captivate, Articulate, or similar products
Project management, self-management and multi-tasking skills
Thorough knowledge of Microsoft Word, PowerPoint, and Excel
Experience maintaining or updating course material within a learning management system preferred
Expected to challenge assumptions, be open to feedback and new ideas, and continuously improve the quality and effectiveness of training programs through a culture of innovation and collaboration
Intermediate knowledge and experience with Adobe Creative Suite development software a plus
Excellent writer, verbal, and interpersonal communication skills in English