Snowflake MARKETPLACE OPERATIONS SPECIALIST 

United States, California 

275483079

Your responsibilities will fall into three main areas:

1. Customer Workflow Management:

2. Process and Product Improvements: identify and implement solutions to scale operations.

3. Ad Hoc Projects: lead initiatives such as product launches, migrations, or deep-dives into specific issues.

• Content and Provider reviews: assess Marketplace submissions daily for compliance with policies, ensuring quality for consumers while providing prompt feedback to providers.

• Support Monetization: help customers navigate billing/monetization workflows and coordinate with Sales on eligibility.

• Application testing: test incoming native applications shared in listings to confirm they meet functionality and configuration requirements.

• Provider Onboarding: guide providers through onboarding via email and Zoom, clarifying policies and requirements.

• Troubleshooting and escalation: resolve customer problems directly or escalate issues to Product with detailed bug reports.

• Process and Policy Optimization: use metrics and customer feedback to identify gaps, propose fixes, and streamline operations.

• Customer outreach: proactively collect feedback and assist Marketplace users, enhancing their experience.

• Learning: stay up-to-date on Snowflake features, policies, and tools.

• Education: Bachelor’s degree (BA/BS). Engineering or Computer Science preferred.

• Experience: 3+ years in analytical roles, product support, technical consulting, or quality assurance (Marketplace or billing experience is a plus).

• Technical Skills :

  • Advanced SQL (joins, subqueries, constraints; daily use).

  • Knowledge of Python, Scala, or Java is a plus.

  • Familiarity with public/private/hybrid cloud and common ETL activities.

• Communication: strong written and verbal communication; confident working with customers real-time via Zoom.

• Problem-Solving: ability to break down complex problems, visualize workflows (e.g., using Lucid or Visio), and prioritize solutions.

• Cross-functional collaboration: proven success in cross-functional teamwork in a fast-changing environment.

• Track Record: demonstrated ability to meet SLA targets.

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $100,000 - $146,000.
• Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.