Microsoft Senior Data Center Technician 

United States, Georgia, Atlanta 

275422413

As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians.

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology
  • OR equivalent experience

• Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the followingPreferred Qualifications:

• Associate degree in computer science or other field and/or equivalent work experience.
• 3+ years’ experience supporting IT equipment or related technology.
• 2+ years’ experience working in a production, mission-critical 24x7x365 data center environment.
• Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.

Data Center Technicians ATR-D - The typical base pay range for this role across the U.S. is USD $32.40 - $54.76 per hour.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $43.37 - $60.96 per hour.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• You will demonstrate expertise in standard processes and procedures, and will review process changes to evaluate their impact. You’ll also ensure compliance with Global Data Center Operations and service-level policies, and will complete assigned tickets efficiently.
• You will delegate hardware installation and other work to technicians, as well as prepare and perform hardware startups and shutdowns. You’ll also ensure other technicians are performing post-execution quality checks and verifying everything is in compliance with safety protocols and deployment standards.
• You will apply advanced diagnostic and troubleshooting expertise to quickly identify the causes of issues, then guide technicians to replace faulty components. You’ll also follow procedures to communicate and report any incidents, and will decommission hardware for complex changes.
• You will contribute to issue tracking and client relations, help collect service metrics, and maintain an awareness of key performance indicators. You’ll also demonstrate an understanding of cross-functional support processes, and train other technicians while on the job.
• You will facilitate compliance with safety procedures while following all safety, security, and data management procedures yourself. You’ll also reinforce a positive team environment by sharing information and responding to feedback.

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