Work alongside enterprise Sales and Customer Success teams as the ultimate product expert
Thoroughly understand all aspects of the Gong platform in order to explain the technology to all types of users.
Be the trusted advisor to both prospects and customers to ensure they get the correct business value from our Gong technology
Assist prospects and customers with Business Assessment (POCs, Pilots)
Craft content to show customers how to leverage Gong for specific use cases
Solution complex business and technical requirements and explain them in simple terms
Assist with RFPs and questionnaires in the context of sales cycles
Help eliminate bottlenecks by working cross functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line
Contribute reusable assets to the Sales Engineering team and the company at-large
Collaborate closely with Product Marketing, Product Management and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies
QUALIFICATIONS
4-6 years of customer facing experience in a sales engineering (pre-sales) role or combination of sales engineering and other relevant work experience.
Experience working with enterprise & strategic customers
A passion to serve the customer, which has played out in customer-facing pre-sales/sales roles; ideally sales engineering
Experience with sales technology (CRMs), cloud architecture, or telephony/web conferencing systems.
Experience with data flows, AI/ML concepts, analytics, databases, APIs/webhooks, or JSON
Understanding of security and privacy pertaining to SaaS systems
Excellent verbal and written communication skills
Strong interpersonal and teamwork skills
Passion for technology and problem solving; able to make the complex sound simple
Industry knowledge of our key markets (technology, business services and financing, staffing & recruiting) is a plus
PERKS & BENEFITS
We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.