Amazon Software Development Engineer Customer Engagement Technology 

United States, Texas, Austin 

274570759

We develop and maintain search and retrieval capabilities across the Global Content Store (GCS) and diverse content sets. Our investments optimize content discoverability, implement advanced search algorithms, and ensure accurate query results. We support content indexing, content chunking, taxonomy management, and multilingual search functionalities. We enable seamless access to support the content management lifecycle for both customer self-service and associate systems, serving billions of monthly requests globally. If you're passionate about developing innovative solutions, designing highly distributed systems that scale, and building for the future, this is the opportunity for you. You'll tackle algorithmically complex challenges, working on front-end and back-end services that seamlessly scale to meet customer needs. Moreover, you'll have the chance to work on pioneering Large Language Models (LLMs) and Generative AI initiatives that are reshaping the call center industry.Key job responsibilities
- Solve complex problems by applying appropriate technologies and best practices.- Make judicious trade-offs, reuse existing components where feasible, and carefully manage dependencies.- Create prototypes to assist in decision-making processes.
A day in the lifeBenefits Summary:1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- Bachelor's degree in computer science or equivalent

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience