Citi Group SVP Collections Group Manager - Branded Cards 

United States, Florida, Jacksonville 

273657885

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

This IQA role will primarily focus on delivering effective and on-time delivery of issue remediation across the Markets business at Citi. The role integrates in-depth knowledge of risk practices, control design and implementation, and audit validation methodology with a solid understanding of the effective partnership required across the first, second and third lines to complete remediation effectively.

What you’ll do

• Support effective issue management, including issue identification, root cause analysis/evaluation, remediation, closure, monitoring, reporting, change management and escalation to promote comprehensive, consistent, accurate, and timely issue resolution

• Drive Markets IQA engagement across the full lifecycle of high severity issue remediations and key remediation programs

• Act as a key resource for Markets Issue owners to advise and support on the effective design and implementation of key control remediations

• Partner with colleagues to build highly effective relationships across the Markets business to ensure remediation design and implementation is effectively project managed and executed in co-ordination with second and third lines

• Improve IA engagement by promoting awareness and knowledge of IA methodology

• Support the IQA program for Markets, ensuring adherence with IQA relevant policies and procedures

What we’ll need from you

• Understanding of audit methodology and issue management framework

• Advanced analytical skills with strong critical thinking and aptitude to implement technical/regulatory requirements

• Ability to operate in large-scale initiatives, cross functional organizations, ambiguous environments and exhibit agility in navigating from current state to proposed solutions

• Demonstrated excellence at identifying stakeholders, understanding needs, and driving decision-making/resolution in a collaborative approach.

• Ability to analyze a process and recommend ways to improve design and operating effectiveness of controls.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

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