Nokia Fault Management Engineer 

India 

273600733

Fault Management Engineer assure end-to-end fault/incident & problem management with main objective of resolution to SLA & OLA requirements. You will solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and technical knowledge.

• Fault management Network translations for complex Local and Long-Distance switching networks.
• Carry out 2nd level troubleshooting including circuit level diagnostics, re-provisioning of circuits, configuration changes in the circuit, Voice backbone faults for service related incidents over the Voice network with 24x7 responsibilities.
• Perform Line and Trunk side TDM and VoIP provisioning for both Class 4 and Class 5 voice networks.
• Acts a subject matter expert on multiple functional areas related to voice technologies and able to configure the Circuits on different vendors, Technologies and various NMS.
• Customer Issue handling and ensuring the end customer services are maintained.
• MOP/WI preparation for the activities and new learnings.
• Prepare, implement and verify the configuration and integration of a Node / System.
• Drive for Automation of tasks.

You have:

• B.E/B.Tech with 6-8 years of experience Fault Management operation in Telecom Core Networks.
• Fluent in the various voice signaling protocols, to include ISDN, SS7 (ISUP, TCAP), and SIP (SIP, SDP, RTP).
• Expert knowledge about Meta Switch, Broad Soft, N-Squared IN, Lucent 5ESS,Nortel DMS-100,200,500,GTD-5,Metaswitch ,EWSD, Astreisk is must.
• Well versed with TDM Switching: PRI, BRI, E1, T1, SS7, SIP, Q931, ISUP CALL FLOW, DMS Switch
• Technical support tasks like PRI creation, SS7 link management, Trunk Provisioning, Code and Routing administration for the following platforms: Meta Switch, 5ESS, Broad Soft, DMS, GTD-5, DCO and EWSD node as per requirement.
• End to end architectural knowledge on Voice Fixed Network Wire Line.

It would be nice if you also had:

• Knowledge on various PRI request like new install, disconnect, PIC change, route change, port in-port out DID, signaling change

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark