HP CEE Retail Experience Manager 

Poland, Lower Silesian Voivodeship, Wroclaw 

271726133

CEE Retail Experience Manager

Job scope:

• Retailer Instore/Online Executions

• Extended Sales Force Management

• Retailer sell-to end customers campaign management

Main Tasks:

• Maximizing HP retail sell-out and the customer experience in retail stores in the region

• Support country teams on selecting, motivating, coaching, training, leading and developing a team of instore field representatives to accomplish HP's revenue and market share goals

• Serves as the Trade Marketing expert to the countries for a wide range of extremely complex information regarding products, programs and co-marketing alliance

• Serves as the Retail programs expert to the WW providing business and retailer insights

• Integrates HP marketing programs to become a key part of the retail partner's business

• Establishes and maintains account plans to promote sales growth across BUs through Trade Marketing initiatives

• Grow HP business overall and HP's share of business by developing excellent customer experience around HP products and services

• Actively engages HP resources and senior executives to build strategic relationships with the partner which ensures long- term business opportunities for HP

• Provides the business rationale and risk assessment for making HP investments in the partner

• Ensures that partners are compliant with legal and HP SBC practices under Trade Marketing programs

• May recruit and develop business relationship with new partners

Key deliverables/accountabilities:

• Extended Sales Force (ESFs, E-Merch, Promoters) management: Resources Optimization, coverage and structure, performance monitoring, budget monitoring,etc

• In-store Management and Execution: POS assets deployment, Experience Store Scorecard Management, NPIs/Focus SKUs In-store launch

• Drive Online specific initiatives: Shop in Shops launch/AMZ ecosystem,etc

• PDG tool implementation ownership

• Alliances budget investments and deployment: Coordinate with alliance business manager and support smooth operations

• Amplify Istore/Online CX Audit

• E-Merchandising and HP live agents team management

• Bachelor or Master's degree in Sales, Marketing, Business Administration or any other related discipline

• Typically has 5+ years of work experience on same or similar positions

• Fluency in English (both written and verbal) as well as the local language

• Travelling 25-50% of the time

Cross-Org Skills:

• Effective Communication

• Results Orientation

• Learning Agility

• Digital Fluency

• Customer Centricity

Full time

No shift premium (Greece)

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