Capital One Lead UI/UX Designer - Enterprise Design 

United States, Virginia, Richmond 

271547486

West Creek 3 (12073), United States of America, Richmond, Virginia Lead UI/UX Designer - Enterprise Design

As a Lead UI/UX Designer on the Servicing Experiences design team, you’ll be responsible for driving the Assistance body of work, which is focused on providing ML-driven assistance to customers through search, help and conversational experiences. As such, you'll be working with Product, Tech, Research and Data Science to define product strategies and guiding a design team in the delivery of work against those strategies. You’ll be a steadfast advocate for our customers, ensuring that their needs are incorporated into every phase of the design and delivery process. And you’ll be responsible for ensuring that experiences delivered meet our high bar for experience quality.

As a lead and maker, you’ll be asked to handle responsibilities, including:

Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience

• Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing

• Championing prioritization of design centered product enhancements grounded in research and analysis

• Working with partners and teams across various geographies

• Embracing and advocating for an experience mindset - this is as important to the work as the results

Discovering & Delivering

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

• Driving end-to-end product design by:

  • Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends

  • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

  • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

  • Planning and facilitating workshops with internal and external stakeholders to align with business needs

  • Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines

  • Storytelling through business acumen and presenting visual concepts to various stakeholders

  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

• At least 5 years of experience with UI and UX design

Preferred Qualifications

• Master’s Degree in design or business

• Experience designing for cross-channel experiences

• Experience working with a variety of business partners and delivering outcomes

• Familiarity with design and prototyping tools, such as Figma

• Experience designing experiences powered by machine learning

• Familiarity with working and contributing to and established design system

New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.