Citi Group Cash Trade Proc Sr Analyst - C12 NEWARK- Onsite 

United States, New York 

271473377

The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important documents. This position is an opportunity to work in the North America TTS Client Operations – Public Sector Lockbox area supporting Operations and Leadership Team across all Public Sector locations. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned as necessitated by business demands. Successful candidates must also successfully complete the government-required background check. Extended hours may be required to complete job requirements.

Key Responsibilities:

• Develop and maintain the operations performance measures to ensure accurate and timely availability of reports for decision-making processes
• Ensure weekly/monthly operations reporting metrics are provided timely and accurately
• Collaborate with various departments to understand their needs and provide guidance and support in establishing efficient reporting
• Monitor and analyze the performance of the reporting tools to identify areas for improvement, implement upgrades, and troubleshoot any issues to minimize downtime
• Conduct regular audits to identify and resolve data quality issues, ensuring the accuracy and reliability of the reports
• Proactively perform root cause analysis on risk points, anomalies, and exceptions within the reporting
• Train and support end-users in utilizing the performance measures effectively, providing guidance on data entry, extraction, and interpretation as needed
• Prepare and present reports/analyses derived from the performance measures to support strategic decision-making processes
• Produce weekly and monthly scorecards for employee performance
• Provide detailed Headcount tracking and reporting for permanent and contractor staffing
• Understand and adhere to departmental policies and compliance guidelines for both Citi and our client
• Self-identify control deficiencies, timely escalate, and implement appropriate measures to mitigate any risk or concerns
• Review and analyze financial data, identifying trends and areas of opportunity
• Leverage performance measures to develop capacity planning tools
• Create and Generate ad hoc tools and reporting when requested

Job Qualifications:

• Bachelor’s degree, Associate degree or with equivalent experience
• U.S. Citizenship or Permanent Residency (green card) is a requirement for this position
• Required to pass an extensive background check that is renewed every 5 years
• 1 – 3 years of relevant experience in a lockbox operations environment preferred.
• Expert proficiency with all Microsoft Office products, specifically PowerPoint, Excel, Access, and Word.
• Strong technical knowledge and experience in managing complex Management Information Systems
• Advanced level knowledge of Tableau development
• Intermediate knowledge of Coding, SQL, VBA, and HTML
• Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast-paced environment
• Ability to collaborate with all levels of employees
• Demonstrated strong listening skills
• Demonstrated advanced analytical skills
• Excellent written and verbal communication skills across diverse audiences and levels

Anticipated Posting Close Date:

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