EY Asia-Pacific MSGC Service Delivery - Payroll Operate 

Australia, New South Wales, Sydney 

271106655

As the Asia-Pacific Managed Services Payroll Operate Solution Leader you will ensure that EY invests in the right opportunities and drive innovation in the right areas across Service Lines and markets. You will achieve this by being on the market, talking to clients about their evolving needs and driving a portfolio of campaigns for priority Managed Services Solutions across Asia-Pacific.

Your key responsibilities

• Extensive Payroll Service Delivery Experience
• Managing Client Communication, Contracting, and Managing Service Levels
• Leading Governance Calls
• Drive business growth across the different regions in terms of Global Payroll Operate
• Manage cross skilling across the different regional teams
• Serve as a subject matter expert in some countries’ payroll legislation matters and be able to advise recommended approach on issues and concerns
• Review root cause analyses as required
• Ensure SLA reporting is delivered accurately and on time
• Provide quality control and assurance to payroll activities going out to clients
• Assist the client to meet its taxation, superannuation and other legislative and statutory obligations through processing and preparation of returns, related reports, forms and other documentation as requested
• Provide a responsive, accurate client advisory service on payroll matters, resolve difficult enquiries and assist in identifying payroll errors and implementing corrective action where required to ensure employee salaries are processed accurately and database integrity is maintained
• Coach, mentor, train and coordinate the activities of the staff
• The Payroll Senior Manager must work as part of the wider Payroll team and liaise with appropriate staff within the team
• Contribute to the application and monitoring of the Hub’s methodology framework, principles, and delegations
• Adhoc reporting and other duties as required
  

Skills and attributes for success

• Previous experience in leading full payroll service delivery teams
• Adept in dealing with foreign clients in delivering payroll services
• Sound numeracy skills, attention to detail and accuracy
• Proven ability to communicate, both orally and in writing, in English in a clear and concise manner
• Experience in payroll, and the use of a large ERP
• Experience in personnel and people management, including supervision and team building
• Proven ability to work effectively either as an individual or member of a team and relate effectively with staff on all levels
• Proven ability to quickly learn new information, processes and procedures
• Proven ability to meet deadlines and identify and resolve problems
• Experience in the use of Microsoft Office suite of products – intermediate/advanced excel
• A payroll related diploma/certificate may be advantageous, but not necessary
• Prior experience in tax accounting and finance would be beneficial, but not necessary
• Must demonstrate strong analytical skills
  

To qualify for the role, you must have

• Bachelor’s Degree with an advanced degree preferred
  

Ideally, you’ll also have

• Client-facing exposure in a global role
• Yearsof experience executing complex and large managed service sales deals, preferably in a partnership/professional services or technology provider environment
• Experience in a leadership capacity in a managed services environment
• Experience structuring, managing, and closing multimillion deals
• Board presentation experience or experience as a board member
• Knowledge and understanding of outsourcing and offshoring operating and cost/pricing models for managed services
  

What we look for

• Professionals who possess the skills and attributes to drive transformational performance across a portfolio of accounts and solutions
• Expert client facing and client relationships skills; sustained high-impact c-suite relationships
• Expertise in the Managed Services field including knowledge of market and industry dynamics
• Strong content expertise (technical/sector).
• An innovative and creative mindset
• Experience in a matrix organisation
• Comfortable managing through ambiguity and complexity, while working in a virtual setting
  

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Acknowledgement of Country

Apply now… we’re over 9,000 perspectives in Australia and we’re ready to welcome yours.

At EY we take inclusivity seriously, and we’re committed to removing barriers and improving the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

Please apply to this role only through the ‘Apply’ link (not through the local office).

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.