JPMorgan Operations Senior Specialist II- Mortgage Escrow Services 

United States, Ohio, Columbus 

269166369

As an Operations Senior Specialist II- Mortgage Escrow Services, in Mortgage Production and Servicing you will be responsible for delivering top notch support that is vital to Home Lending and the Consumer and Community Bank. Your work will help support Customer Operations in the Escrow Servicing realm but more particularly, the Tax Operations in facilitating the loan’s transition to closure.

• Perform basic clerical tasks such as filing, photocopying, faxing, imaging, data entry and open correspondence
• Create and maintain loan files
• Work with the underwriting department
• Provide coverage for any of the support roles as dictated by absences or volume fluctuations
• Monitor and update various system records and credit website
• Communicate with external agents and internal colleagues to resolve issues and discrepancies
• Perform additional duties as assigned

Required qualifications, capabilities, and skills

• Possess strong attention to detail and excellent problem-solving skills
• Ability to work in a fast-paced environment
• Basic office and computer skills
• Excellent written and verbal communication skills
• Ability to work independently or as part of a team

Preferred qualifications, capabilities, and skills

• High school diploma or equivalent
• Customer service experience