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Honeywell Customer Exp Professional 
United States 
268723473

17.07.2024
JOB DESCRIPTION

Key requirements

  • Provides support to the teams in the administrative office and represents the additional interface with internal clients, but also with external ones, when necessary
  • Works as part of the team, involved in processes, from one end to the other, and contributes to the team's results
  • Successful, timely accounting and lifecycle maintenance of all orders / contracts / projects in the Honeywell systems
  • Opportunities management
  • Ensure accurate and timely key execution and invoicing (coordination)
  • Supporting for credit requests / documents
  • Maintaining concise and clear communication with the local sales, operations and local assistance departmente (Regional administrators)
  • Perform Root Cause analysis in order to avoid recurrence of incidents and close any open
  • Track the delivery stage of an order and inform the customers on the delivery details
  • Organize recurring meetings with business partners to discuss compliance issues and provide an up-to-date situation on the operational process

Key skills and qualifications

  • Bachelor’s degree
  • Preferred minimum 3-year experience in the Customer Services field, preferably with expertise in SAP
  • Experience working in a multidisciplinary team
  • Ability to work well under pressure, work on multiple tasks simultaneously and address all aspects of customers’ problems/needs/requests
  • Has self-confidence and ability to make good decisions
  • Interpersonal skills
  • Good verbal and written communication skills
  • Fluent in English
  • Any other European language skill is a plus (French, Italian, Spanish, Portuguese, Dutch, German)

Our offer

  • Competitive Salary regularly increased based on your performance;
  • 25 vacation days per year, plus extra days off for life's special events
  • We provide meal vouchers;
  • Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
  • Medical Insurance Plan paid by the company
  • Recognition & referral bonus programs;
  • Comprehensive induction, ongoing training and development to set you up for success;
  • In-house and external learning platforms (Udemy) to continue to expand your skills;
  • Work experience opportunities to help you grow your career with us;
  • Global employee networks to help you connect and group.
  • Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
  • Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
  • Frequent Employee Engagement activities fostering an inclusive and diverse work environment.
  • 3 + 2 hybrid work arrangement to support your work-life balance

Additional Information
  • JOB ID: HRD232857
  • Category: Customer Experience
  • Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
  • Nonexempt