Bank Of America Lead Operations Representative 

United States, Florida, Hialeah 

268446797

This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

Responsibilities:

• Contributes to overall success of an Operations team as an individual contributor
• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
• Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Maintains internal operational and financial controls and works within the risk appetite of the business unit
• Continues to review processes to ensure they are efficient and implements process improvement opportunities

equired Qualifications:

• Prior Cash Vault Experience

• Prior Foreign Currency Experience

• Enthusiastic, highly motivated

• Self-starter

• Focus on Results

• Collaborates effectively to get things done

• Communicates effectively

• Learns and adapts

• Will follow established processes and guidelines

• Manages time efficiently

• Focuses on results

• Must be flexible to work weekends/holidays/ or extended hours

• Ability to lift up to 50 lbs.

Skills:

• Active Listening
• Adaptability
• Attention to Detail
• Collaboration
• Data Collection and Entry
• Critical Thinking
• Customer and Client Focus
• Oral Communications
• Planning
• Reporting
• Account Management
• Conflict Management
• Decision Making
• Inclusive Leadership
• Process Management