Uber Premium Support Specialist - B2B Experience 

United States, West Virginia 

268305416

What will you do?

• You will be the main support point of contact for administrators at the largest and most important Uber for Business companies. We're looking for someone to build a strong relationship with these customers, offering consistently excellent and comprehensive support. You'll make using U4B as simple as possible for administrators and employees within their organizations.
• Drive complex problem resolution by leveraging internal resources and using multiple communication channels, including email, chat, meeting with customers, and taking, and making phone calls.
• Working closely with internal teams to ensure that their client’s problems are escalated appropriately and resolved satisfactorily, keeping the client informed of progress along the way.
• Proactively identify trends or imminent problems on the account, informing your customer to minimize errors that prevent the account from being used.
• Collaborate with Onboarding Specialists and Account Managers to keep them informed of customer concerns and flag up possible cross-selling and up-selling opportunities based on customer usage.
• Identify and propose internal system, product, or policy recommendations to increase the efficiency of our support team and improve the customer experience with support in all areas of U4B.
• Conduct audits of administrator profiles to ensure compliance with security and data privacy policies.
• Facilitate the transition of administrator accounts in cases of organizational or personnel changes, ensuring a smooth transfer of access and responsibilities.
• Collaborate with the legal and compliance team to investigate and address potential security breaches or misuse of the platform by administrators.
• Coordinate the implementation of additional security measures or custom access controls for administrator accounts as needed.

Basic Qualifications

• Experience providing support to premium accounts.
• Proven experience in customer service in B2B roles or Risk roles.
• Outstanding communication skills, both written and verbal.
• English proficiency (Verbal, written) C1 level.
• Intermediate Google Sheets experience, overall proficient in Google Suites.
• Strong stakeholder management skills.
• Good organizational skills, an ownership mindset, and a can-do attitude.

What you'll learn?

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .