CheckPoint Digital Customer Success Manager 

United States 

267739123

Infinity Digital Customer Success Specialistadministers the Infinity accounts that no longer require a designated CSM.

You will manage those accounts and will communicate with them regularly through digital means, to ensure that the different elements of their Infinity agreement are well fulfilled.

• Detailed understanding of the different contracts to ensure agreement fulfillment
• Regular interaction with the respective Sales teams
• Manage and collaborate with internal resources to ensure customer satisfaction
• Daily updating of project status within the Infinity project management Jira portal
• Proactive reporting to customers, partners and Check Point resources on project status
• Order processing through our backend team
• Infinity allowances tracking
• Ensuring that all annual licenses and services are renewed on time
• Examining usage trends
• Regular monitoring of the accounts’ health and offering course of action
• Infinity Newsletter distribution

• At least 2 years of customer service/facing experience
• Excellent service orientation manifested in a customer first approach
• Strong organizational skills in a dynamic and stressful environment
• Ability to smoothly navigate and interface with internal/external teams
• Excellent communication skills
• English level – fluent and proficient
• Capacity to work independently while also being a team player

Advantage:

• Technical experience and orientation – Major advantage !
• Familiarity with CRM and ticketing/program management systems
• Proficiency in O365 (Excel & PowerPoint)
• Customer Success background
• French/Spanish/Italian/German/Portuguese speaker

Must be eligible to work in the United States without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled