Source, recruit, hire, and onboard top talent, taking charge of leadership, development, coaching, and motivation for high-performing teams spanning field retail, service-plus, and Tesla Centers
Directly manage a team of people-leaders, instilling and reinforcing a culture of leadership and team excellence, encompassing training standards, career pathing, succession planning, talent acquisition, and employee retention
Provide hands-on coaching and real-time feedback in stores and delivery centers, setting clear team targets and individual goals
Proactively mediate and resolve customer concerns and maintain safety and security standards in collaboration with EH&S and Workplace and Security Teams
Utilize reports and dashboards to provide feedback on strategic direction and implement process management changes
Demonstrate fluency in local market sales and DMV requirements/processes and partner with fleet logistics to optimize sales and delivery processes
Build robust relationships with key stakeholders across departments, developing market strategy and commercial awareness
What You’ll Bring
Degree and at least 10 years of experience leading large teams in a high-growth, service-focused industry with multi-site experience; preferred
Demonstrated ability to lead and inspire a team while managing multiple projects and adhering to business-critical deadlines
Excellent analytical, verbal/written communication, and sales skills
Effective at using data, logic, and instincts to identify problems and execute solutions
Experience running complex processes using Lean or other techniques; prior P&L experience required
Ability to travel frequently, stand or sit for 8 hours or more, and work evenings and weekends