SolarEdge Field Service Coordinator 

United States, California, Milpitas 

266966557

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

Duties and Responsibilities:

• Act as part of a team to provide O&M services to installers, channel partners and third party service providers
• Liaison between Logistics and field teams to manage service inventory including forward stocking locations, internal service warehouses dedicated to rapid response RMA and Consignment in accordance with our SLAs with key accounts.
• Manage customer expectations by scheduling the delivery and returns of our components to the Red truck teams, VIP and Key customers and 3P channel partners.
• Coordinate with other team members including Project Managers, Field Service Technicians, Technical Center teams and Field Service Dispatcher to ensure parts and materials arrive at customer site ahead of scheduled site visit.
• Communicate through effective, concise written reports, regarding progress and resolutions.
• Document all work and parts used within our case management and inventory management system.
• Resolve any issues that result in delays or escalations with VIP customers and service partners
• Validate cases, ensure data accuracy to process and close cases quickly and effectively.
• Ensure documentation is provided for proper shipments and parts replenishment for the field team and other dedicated service providers
• Review cases that have been flagged by logistics (updated part numbers, returned to sender, coms device)