Nvidia Senior Hardware Customer Quality Engineer 

United States, California 

266011579

What you will be doing:

• Participate in conference calls and F2F meetings with Customers related to quality weekly/monthly

• Track Customer quality metrics with regular reporting to the customer and internal management

• Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers

• In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers

• Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints.

• Write and review 8D reports for customer consumption.

• Serve as an issue manager for critical incidents, coordinating across multiple engineering teams to drive timely resolution and ensure operational continuity.

• Constantly drive problem resolution internally by providing leadership and direction.

• Coordinate with internal and external engineering teams to root cause customer quality issues.

What we need to see:

• BS or MS degree from a leading university in electrical engineering, quality, or related technical field (or equivalent experience)

• 5+ years of demonstrated experience in electronics customer quality role.

• Customer interface experience critical.

• Quickly comprehend technical details relevant to understanding customer complaints

• Excellent proficiency with 8D problem solving tools/methods

• Excellent written and oral communication skills

• Strong social skills, with a logical approach to problem solving, good time management, and task prioritization

• Strong organizational and program management skills with experience coordinating across multiple engineering and business teams

• Proficient using MS Office software tools, data analytical tools, and email communications

Ways to stand out from the crowd:

• Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test

• Knowledge of SMT and PCBA manufacturing practices and controls

• Background of electronics reliability standards at the component, board, or system level

• Knowledge of server system hardware and design, development, architecture, failure analysis, or testing

• Had close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.