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Bank Of America Global Lead Network Operations Processes Procedures United States, Virginia, Richmond 265370419
30.07.2024
Job Description:
Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.
Responsibilities:
- You will be part of a global team partnering with your peers in the UK, US, SGP and IN to provide unrivalled and uninterrupted network support for Bank of America globally
- You will be reporting to the Global Head of Network Operations in AMRS, working closely with him and the Network Ops leadership team to develop global processes to drive predictability and global consistency across processes and procedures
- You will have to work across your peer group and be comfortable matrix managing global teams in order to drive process and procedure changes to efficiently meet transformation and support targets as well as providing executive level updates to regional CTO/CIOs
- You will be globally responsible for ensuring that Network Operations execute activities in line with Enterprise expectations. To achieve this, you will partner with Service Assurance, Process Owners, Process Managers, Product Owners, Product Cabinets, 2nd Line Risk and Senior Stakeholders
- You will drive adoption of, and alignment to 'Single Process Inventory' Processes and Controls. Ensuring that there is clarity, visibility, and transparency with regards to Process adherence and performance. You will Identify any gaps where no suitable Process exists and remediate and track performance or compliance issues to conclusion, partnering with Service Assurance when necessary
- You will own and drive the Network Operations Knowledge Management Strategy focusing on ensuring the availability of comprehensive, accurate, timely, and compliant information. The scope ranges from defining and governing the repository structure/templates, defining, and driving the federated Operating model & partnering with Tech writers to deliver playbook enhancements in support of automation and enrichment opportunities
- Effectively communicate process opportunities and plans to senior leaders in Networks, Risk partners, APS&E and the lines of business as required
- Driving continuous improvement of operational procedures, find opportunities for automation of manual tasks
- Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
- Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
- Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
- Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
- Contributes to the technology strategy for their technical domain
- Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
- Ensures that execution is aligned with product strategy by working with product management and other stakeholders
Skills:
- Influence
- Risk Management
- Solution Design
- Stakeholder Management
- Analytical Thinking
- Collaboration
- Result Orientation
- Solution Delivery Process
- Agile Practices
- Data Management
Required Qualifications:
- Minimum 12 years of relevant experience required
- Worked for a large enterprise or financial institution in a multi-vendor environment
- In-depth knowledge of Event, Incident, Problem and Change Management
- Knowledge of Technology Process frameworks & philosophies (ITIL, Agile, LEAN, DevOps)
- Good knowledge of networking communication principles, network standards, and practices
- Capability to summarize complex issues into executive summaries
- Strong business partnership skills – Able to build broad-based business relationships across the organization and positively influence colleagues
- Familiar with product deployments within a global banking environment
- Willing to work some irregular hours based on the needs of global operating model and the location of clients
- Strong analytical skills with ability to identify gaps, challenge others with positive intent, and drive debate towards identification and remediation of underlying risks
- Knowledge of regulatory risk management in Technology and Information Security domains
- Unhappy with laborious manual processes and procedures, always looking for opportunities to drive efficiencies
Desired Qualifications:
- 5+ years of experience managing a team of engineers in an Operations environment
- Experience with a breadth of Network technologies, such as Router \ Switch, Firewall, Proxy, DDI, Load Balancing, AAA, etc
- Relevant Industry certifications in Network Technologies
- Experience working in an Agile environment
- ITIL\Agile Certification
- Familiarity with Bank of America Risk framework, including Single Process Inventory structure and dynamics
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