Amazon A/V Support Engineer 

United States, New Jersey, Newark 

263110931

ABOUT THIS ROLE
ABOUT YOU
As an AV Support Engineer, you will...
- Deploy, maintain, and troubleshoot AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems
- Work with on-premise IT and AV technicians, contractors and integrators through troubleshooting and repair procedures
- Support life cycle replacement tasks and manage inventory- Seek opportunities to help others improve skillsets and knowledge base- Create regular reports to share insights with leadership
- Be able to lift or carry equipment up to 40 lbs and use hand tools as needed
- Have the ability to work at height (<= 8 Feet)
- Maintain a flexible schedule, including occasional after hours work
- Be able to travel several times a yearABOUT AUDIBLE

- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 5+ years of experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems
- Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs
- Experience with network technology including video and audio over IP (e.g. Dante/AES)
- 5+ years of experience in event or production management
- 5+ years of experience with audio, video, lighting, and staging systems
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- 3+ years of supporting a windows server environment experience
- 3+ years of experience driving end to end delivery and communicating results to senior leadership
- 2+ years of show calling experience
- Crestron DMC-T or DMC-E Certification
- Experience building processes, project management plans, and schedules
- Experience managing vendors
- Experience supporting livestream platforms
- Additional Certifications or formal training by AV manufacturers (e.g. Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.)