JPMorgan Central Supervision Business Management Senior Associate 

Philippines, Quezon City 

261185024

Job summary:

As a Senior Associate in Central Supervision on the Supervision Offshore team, you will support the team in day-to-day responsibilities and broader projects related to the Supervision Team. You will play a crucial role in fostering a collaborative team culture and driving the success of our compliance efforts.

Job responsibilities:

• Assist in managing Central Supervision Analysts, focusing on electronic communication review across North America, APAC, and EMEA markets, including daily work volumes strategy and staffing.
• Conduct quality assurance reviews, monitor performance, provide feedback, and resolve QA issues.
• Conduct email reviews based on business needs, internal/external audit requests, etc.
• Enhance supervisory tools, reports, and programs used to monitor the electronic communication review process.
• Address escalation issues from Field Supervision and/or team members.
• Interact with Supervisory Management, Compliance, Administration, and Technology teams.
• Manage the E-comm Connect tool, including testing, lexicon refinement, and system maintenance with submission, tracking, and validation of tickets.
• Appropriately escalate and help resolve Electronic Communication issues as warranted.
• Participate in projects and various initiatives.

Required qualifications, capabilities, and skills

• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational and supervisory skills.
• Strong research, analytical, problem-solving, and decision-making skills.
• Demonstrated leadership, employee development, coaching, and motivational skills.
• Excellent computer navigational skills (Microsoft Office, Excel, and PowerPoint).
• Extensive people management experience.
• Five years of supervisory or project management experience.

Preferred qualifications, capabilities, and skills

• At least two years of securities/investment industry experience.
• Proven ability to work in a dynamic team environment.