PayPal Account Manager SMB 

United States, Pennsylvania 

260377854

• Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for SMB merchants and PayPal.
• Own the merchant account and strategic relationships, positioning themselves as a trusted advisor.
• Build and maintain strategic relationships with SMB merchants, driving alignment with their goals and PayPal’s solutions.
• Anticipate future merchant needs through deep insights, fostering alignment and long-term partnership opportunities.
• Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.
• Oversee ongoing merchant operations, ensuring a seamless low-touch onboarding experience and a positive customer journey.
• Manage low-touch integration processes, supporting merchants through self-led integration with on-demand engineering support as needed.
• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction and success.
• Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
• Identify and execute growth opportunities through upselling and cross-selling based on merchant needs and usage patterns.
• Lead churn mitigation, negotiations, and renewal processes to ensure high retention rates.
• Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations.
• Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
• Advocate for SMB merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
• Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.
• Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
• Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for SMB merchants and PayPal.

• 6+ years of experience in Sales and account management, ideally within payments, technology, or financial services industries.
• Strong understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a plus.
• Proven success managing high volume and value of multiple accounts, achieving sales quotas through retention, upsell, and cross-sell efforts as well as strategic account plans
• Experience building and maintaining strategic relationships with key stakeholders, acting as a trusted advisor to align merchant goals with PayPal’s solutions.
• Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
• Solid knowledge of the payments industry, including competitive landscape, market trends, and SMB merchant needs, to shape and refine strategic account initiatives.
• Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes.
• Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
• Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
• Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.

Any general requests for consideration of your skills, please