Ford Customer Success Manager Bilingual English & French 

Canada, Ontario 

259470128

As a Customer Success Manager, you will provide a best-in-class experience as you work with a diverse set of companies across the North American market to ensure they have the foundations needed to maximize the value of Ford Pro Intelligence & Charging to optimize their fleet operation’s needs.

A successful Customer Success Manager has exceptional communications skills, a fierce drive to succeed, and a genuine passion for helping people. This is an integral role within the company where you act as a conduit between customers and key decision makers internally. This requires proven project management and leadership skills, as you will coordinate the strategic and technical-operational aspects simultaneously. You’ll serve as the customer’s primary point of contact during their onboarding journey and serve as an onboarding resource for our French Canadian customers. You will partner with the customer to advise and guide them in the set-up and adoption of Ford Pro Solutions which will include essentials, telematics, charging and fleet management. You'll interface with various customer stakeholders and be accountable to securing a successful onboarding journey and to increase customer loyalty.