Citi Group Bilingual Customer Service Representative French & English required 

Canada, Ontario, Old Toronto 

115492995

Resume must be attached to be considered for position.

Responsibilities:

• Assist with evaluating and resolving service inquiries from clients across different platforms
• Effectively use various computer systems to complete assigned tasks and address account inquiries
• Develop and maintain working knowledge of specific groups of Citi products and services
• Analyze and identify potential risks and identify solutions that meet client needs
• Complete assigned tasks in an accurate and efficient manner
• Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Bilingual (Fluent in French and English)
• 1-3 years’ work experience in a related role
• Proficient in Microsoft Office and Windows Operating Systems
• Demonstrated experience solving customer service inquiries.
• Effective verbal and written communication skills
• Ability to work in a fast pace environment.
• Excellent technical and data entry skills, including the utilization of a 10-key touchpad
• Proven ability to navigate multiple systems and customer service platforms concurrently

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

#CustomerSupport

• Resume must be attached to be considered for position
• Must be bilingual - Fluent in French and English
• Work from home - Mississauga Ontario Canada
• Work from home - London Ontario Canada
• Work from home - Ottawa Ontario Canada
• Full time only 37.5 hours per week
• Ability to work a shift as assigned during business hours operation including statutory holidays and weekends
• Must be able to work until 9:00pm M-F
• Must be able to work until 6:00pm Saturday / Sunday
• Must have High Speed internet - Minimum connection speed of 10.0Mbps and Downstream 3.0 Kbps. Dial-up, satellite, and WI-FI internet is not supported
• Must have dedicated quiet work space

#CustomerSupport

Time Type:

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