SAP Engagement Manager 

Netherlands, North Brabant, 's-Hertogenbosch 

258177418

KEY AREAS OF RESPONSIBILITIES AND TASKS

Management of the customer engagement

• Establish trusted relationship with customer to drive action plans
• Define the Premium Engagement Service plan with the customer
• Identify innovation opportunities leveraging SAP’s technology innovation portfolio
• Support the adoption of the SAP recommendation from the services delivered, by the customer and/or partner
• Periodically prepare and present reporting
  

Anticipation and identification of risks and top issues

• Anticipation and identification of functional / technical risks and top issues.
• Drive prevention of risks and resolution of issues and top issues according to engagement deliverables
• Escalation Management for critical situations

Engagement Extension and Renewals

• Ensure value recognition and visibility of value delivered at customer
• Support extensions of the contract and renewal towards contract end date

REQUIREMENTS

We are looking for someone who meets the following requirements:

• Master-degree or equivalent preferably in business / economics / computer science / mathematics / physics
• Excellent written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy and professionalism
• Highly customer service oriented with strong customer management skills
• Ability to build trust-based relationships and strong networks in customer IT/Business and SAP Ecosystem
• Proven problem-solving skills and strong work ethic are required
• Open to travel
• Language: both fluent in Dutch and English.
  

WORK EXPERIENCE

• Candidates must have sufficient working experience in a professional context, consisting of:
• 3+-years in customer engagement management / project management / program management relating to SAP engagements;
• 8+ years of relevant professional experience including extended SAP software product / SAP cloud service experience;
• Good understanding of the SAP technology and understanding of SAP Business Suite/Tools (e.g. SAP Solution Manager) and Cloud products;
• SAP HANA, SAP S/4HANA and SAP Business Technology Platform knowledge and experience is considered as a plus;
• Strong industry knowledge in Consumer Industry / High Tech industry / Process Industry are considered as a plus.

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