Boston Scientific Service Quality Engineer II 

United States, Minnesota 

257861775

Your responsibilities will include:

• Integrate service requirements into new-product design and risk-management processes.
• Partner with Service Development Engineers to create Service documentation and Service parts including Service manuals, work instructions,
• Serve as the service-quality owner for assigned products, ensuring alignment between DHF, DMR, and field-service documentation.
• Evaluate product or process changes for quality and risk impact; ensure all risk controls remain effective.
• Champion continuous improvement of product reliability through analysis of field performance data, and service metrics.
• Represent service quality in design reviews, risk assessments, and post-market monitoring.

Process Focus

• Lead CAPA/NCEP investigations, ensuring strong root-cause analysis and sustainable corrective actions.
• Partner with global and regional teams to implement best practices for service quality metrics and reliability measurement.
• Monitor key process indicators for CE service performance, informing operational and business decisions.

People & Culture Focus

• Foster collaboration across Service Development Engineering, Service QA, NPE Project Management, Field Service, and Global teams.
• Promote a culture of curiosity, accountability, and high performance.
• Participate in VIPs and continuous-improvement initiatives that drive measurable efficiency gains.
• Develop a “Yes – and here’s how” mindset to support business enablement while maintaining strong compliance.

Required qualifications:

• Bachelor’s degree in a technical field
• 2+ years of relevant work experience

Preferred qualifications:

• Masters degree in engineering
• Experience working in medical device industry
• Experience working with medical electrical equipment

The anticipated annualized base amount or range for this full time position will be$ to $, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.