Microsoft Senior Service Engineer Manager - CTJ TS/SCI 

United States, Virginia 

255196489

Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience.
• 2+ years of experience in Linux, specifically RHEL 7+, CentOS 7, or Rocky/Alma 8+ with focus on support for security hardened systems and services.

Other Requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Candidates must have an active TS/SCI and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
• Clearance Verification : This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience.
• 3+ years technical experience working with large-scale cloud or distributed systems
• 3+ years of people management experience
• Expertise in problem solving and analyzing distributed systems and critical production service environments

Certain roles may be eligible for benefits and other compensation.Find additional benefits and pay information here:

Microsoft will accept applications for the role until September 3, 2024.

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

Technical Knowledge and Expertise

• Develops end-to-end expertise in service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale. Develops team's end-to-end technical expertise, regularly identifying skill gaps and raising the collective bar on the team's skill set in alignment with industry standards. Takes ownership of service design by driving efforts within an organization to identify, define, recommend, and build optimal configurations of technology solutions with consideration for cost management. Adjusts configurations and defines infrastructures to improve the availability, reliability, efficiency, observability, and/or performance of supported products and services. Leverages technical expertise to identify and design, deliver, and operate solutions across organizations. Drives reviews with the engineering teams that develop and/or manage services, identifying opportunities for efficacy in operations and sharing learnings and recommendations across engineering teams working on related services within their organization.

Operational Excellence

• Manages teams of engineers to implement reliable, scalable, and high-performance solutions across teams. Contribute to design documents. Own implementation and rollback plans. Maintain quality checklist and related documentation, unblocking as needed.
• Holds team accountable for participation in on-call rotations and manages teams of Service Engineers responding to incidents to identify the level of impact, troubleshoot issues, and deploy appropriate fixes to resolve root cause(s) and prevent incident recurrence across related products. Ensures that Service Engineers within their organization have the technical knowledge and resources required to respond to incidents and make difficult decisions based on business impact. Ensures relevant engineering teams, stakeholders, leaders are alerted to customer impacting issues. Ensures major issues are escalated to other teams as needed. Ensures postmortems are conducted. Ensures key details related to incidents and their resolution are shared through post-mortem reports and regular review meetings. Provides clarity during incidents, helps determine impact and define the scope of severity, and facilitates development of incident response and resolution guidance.

Collaboration and Knowledge Sharing

• Drives collaboration across teams by promoting an open exchange of information, resolving issues within and beyond their immediate team, managing conflict and teamwork challenges, and removing barriers to enable teams to quickly shift priorities without losing productivity. Identifies and includes all stakeholders in decisions and represents their organization with partners, customers, and external stakeholders, maintaining active engagement so issues can be resolved and mutual objectives are met. Ensures information is systematically and clearly communicated across teams.
• Contributes to developing processes and standards to address complex issues, and provides guidance to others as needed. Leads team to identify, prioritize, and target solutions to complex issues that may cause a negative impact on customers and partners. Creates and drives adoption of relevant mitigation strategies and holds team accountable for leveraging best practices and guidelines to address issues. Facilitates communication of and adherence to security policies and procedures.

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