JPMorgan Corporate Controllers – Financial Controller Vice President 

United States, Ohio, Columbus 

254487972

As a Know Your Customer (KYC) Operations Vice President within the KYC Operations team, you will oversee the team responsible for executing the client due diligence process and managing the KYC program in compliance with governmental regulations. You will collaborate closely with the front office team and their clients to gather and verify the necessary information for completing the due diligence process and facilitating account openings. Additionally, you will establish and maintain reporting systems to ensure adherence to regulatory and company standards, and oversee the completion of remediation and action plans as required.

Job Responsibilities:

• Manage daily work assignments and priorities, ensuring goals and Service Level Agreements are consistently met
• Manage the team’s performance against Key Performance Indicators and objectives while analyzing metrics to identify opportunities for improving the overall client experience
• Investigate and resolve escalated client onboarding issues through effective collaboration with functional partners, regional business managers and client-facing teams
• Communicate with Business Managers and Private Bankers regularly to ensure client onboarding expectations are met
• Oversee talent recruitment, training and career/performance development of team members
• Identify opportunities to improve processes and tools through engagement with transformation partners

Required qualifications, capabilities and skills:

• Continuous innovative mindset, questioning conventional ways of managing the business and driving change to improve processes
• Ability to adapt to a rapidly changing business and technological environment
• Ability to influence and collaborate with stakeholders and functional business partners using effective communication and interpersonal skills
• Strong sense of accountability and ownership over quality and best practices to ensure an optimal client experience
• Willingness to proactively address conflicts and escalate issues with a risk and controls mindset

Preferred qualifications, capabilities and skills:

• 5+ years of relevant experience, preferably within a financial services, operations or compliance field
• Prior managerial experience
• Experience in client onboarding, account opening, underwriting, documentation analysis or related field
• Bachelor’s degree or equivalent experience preferred
• Anti-Money Laundering or Know Your Client background a plus