HP Field Technical Support Representative Page Wide Press 

United States, Washington, Seattle 

252667067

• Responsible for maintaining and servicing HP Commercial Web Printing Press.
• Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met.
• Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures.
• Provide software service, post- sales or service delivery support and solve application problems for remote or local accounts, on standard and specialized systems.
• Provide direct post-sales systems technical support to end users and HP Authorized Service Providers.
• Solve technical problems on assigned hardware and software platforms.
• Use proactive monitoring procedures/tools to identify problem-prevention opportunities.
• Must be able to travel at least 50% of the time
• Must have experience with Hardware Support of Printers, preferably commercial printers.

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

• Knowledge of corporate organization, job, and policies.
• Advanced knowledge of operating systems and software.
• Experience with printer hardware support
• Basic skills in time management and efficiency
• Strong communication skills, problem analysis, and presentation skills.
• Ability to develop Customer relationships.
• Ability to perform while under high-pressure situations.
• Ability to work in a team environment.
• Basic networking, O/S, and troubleshooting knowledge.
• Detailed understanding of general/technical aspects of the onsite printing system repair work.
• Must have mechanical, and electrical experience and skillset
• Commercial digital printing experience is preferred

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
  • 4-12 weeks fully paid parental leave based on tenure
  • 13 paid holidays
  • 15 days paid time off (